Policies

Returns

Our return policy is a 60-day "money-back" guarantee if you are not satisfied with your product. If you are not satisfied with your purchase return your purchase within 60 days for a full refund or an exchange.

To be eligible for a return, your item must be returned and in the original container.

To complete your return, we require a receipt or proof of purchase (such as email confirmation of payment). Items returned more than 60 days after delivery are not available for a refund.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-10 days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at coreyachan@gmail.com.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theherbaldoctors.com to organise return.

Shipping

To return your product, you should mail your product to: 5 Rusa Court, Nerang QLD 4211

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.